Durim Manaj

Durim Manaj has a diverse work experience spanning over multiple industries and roles. Durim worked as a Technical Consultant at BAE Systems Applied Intelligence from July 2010 to July 2011, where they managed system defects, resolved client support incidents, and created operational documentation. At Sainsbury's, they worked as a Technical Consultant from January 2012 to June 2012 and again from January 2013 to September 2013.

From October 2013 to September 2014, Durim worked at CACI - Digital Solutions as an Incident and Problem Manager. Durim was responsible for managing incidents and problems raised, creating and maturing processes, and organizing client meetings.

Durim joined Transatel in September 2014 and held two roles. As a Service Manager - UK Operations from September 2014 to May 2016, they were responsible for managing UK clients and ensuring contractual compliance. Later, from February 2016 to May 2018, they worked as a Product & Project Manager, where they contributed to the company's mobile services platform and connected with leading European operators.

From June 2018 to January 2022, Durim worked at Ledger as a Lead Technical Account Manager - Ledger Enterprise Solutions. Durim managed the global launch of Ledger's B2B product, Ledger Vault, and trained a global team of Technical Account Managers. Durim also led various customer-related efforts, managed strategic projects, and served as a TAM for strategic customers and prospects.

Currently, Durim is employed at Kiln as a Senior Customer Success Manager since February 2023, where their role focuses on providing support and success for customers.

Durim Manaj attended Queen Mary University of London from 2008 to 2012, where they obtained a degree in Business Computing with Industrial placement, specifically in the field of Computer Science. In addition to their degree, they also obtained several certifications, including the ITIL Intermediate Certificate in Service Operations from BSC in December 2013, the ITIL Intermediate Certificate in Service Transition from BCS in June 2013, and the ITIL Foundation Certificate in Service Management from APM Group in August 2010.