Donghoo Kim

Donghoo Kim is an accomplished professional with extensive experience in service design and user experience (UX) across various companies. Currently serving as the Head of Service Design at Kindred Group plc, Donghoo Kim plays a crucial role in setting strategic directions for service design and leading a team to enhance service delivery. Previous positions at Kindred include Head of UX Architecture & Governance and Lead UX Architect, where responsibilities involved governance of customer-facing changes and optimizing UX processes. Donghoo Kim's earlier experience spans roles in information architecture, UX design, and digital project management at companies such as UI Centric, BT, and Edubase, contributing to a strong foundation in user-centered design and project execution. An MSc in e-commerce from Middlesex University complements Donghoo Kim's professional background.