Pablo de Moraes is an experienced IT professional currently serving as an Incident Manager at King since November 2022. Previously, from June 2016 to October 2022, Pablo held the position of Customer Support Engineer specializing in Logistics solutions at SAP, where responsibilities included resolving customer incidents, ensuring SLA fulfillment, creating troubleshooting content, mentoring new hires, and contributing to the SAP Community. Prior to that, Pablo worked as an IT Specialist at Compact Informática from April 2013 to June 2016, providing IT support, managing hardware and software setups, and enhancing customers' IT environments. Pablo holds a Bachelor's Degree in Information Systems from Unisinos and a Technical Course in Computer Science from Instituto de Educação Ivoti.
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