Dominika Pacyna

Dominika Pacyna has extensive experience in IT service management and process improvement. Dominika is currently the Director of IT Service Management at KION Group, where they oversee global service desks, ITSM processes, tools delivery, KPI measurement, and performance reporting. Dominika is also responsible for defining and executing the IT Service Management strategy for the organization.

Prior to their current role, Dominika worked as a Service Architect at StoneX Poland, where they transformed the organization towards a process-supported, service-oriented model. Dominika designed and implemented efficient processes and managed the global implementation of ServiceNow for ITSM.

Before that, Dominika held multiple roles at ABB, including IS Service Manager and IS Application Manager. In these roles, they were responsible for strategy development, demand analysis, contract negotiations, and managing teams for globally used applications.

Dominika also has experience at Capgemini, where they served as an IT Service Manager, ITIL Problem Manager, Problem Analyst, IT Support Specialist, and IT Support Assistant. In these roles, they oversaw IT delivery and development, prepared root cause analysis reports, provided Problem Management processes, and supported IT analysts.

Overall, Dominika Pacyna's work experience showcases their expertise in IT service management, process improvement, and team management in various industries.

Dominika Pacyna obtained a Master's degree in Chemistry from Jagiellonian University, completing their studies from 2004 to 2009. Dominika also holds several certifications, including ITIL® 4 Managing Professional, ITIL® 4 Foundation, ITIL® V3 Managing Across the Lifecycle (MALC), and Lean SixSigma Yellow belt. The specific dates of certification completion are not provided.