Saskia Timm

Saskia Timm is a seasoned professional with extensive experience in customer care and support across various industries. Currently serving as Senior Manager Customer Care at Kitalino GmbH since February 2022, Saskia manages both 1st and 2nd level support while collaborating with multiple departments to enhance customer experience and onboarding processes. Previous roles include CX Manager at CoachHub, where responsibilities involved assisting coaches and clients through technical onboarding, and Customer Care Officer at fromAtoB GmbH, focusing on multi-channel support and content optimization. With a foundation in social media management at Deutsche Bahn and a longstanding tenure at Telefónica Germany, Saskia has developed a robust skill set in handling complex customer inquiries, process optimization, and interdepartmental coordination. Educational qualification includes a Bürokauffrau degree from IHK Hamburg.