Senior Data Analyst

Kitopi is the world’s leading tech-powered multi-brand restaurant. With a mission to satisfy the world’s appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space.

Launched in Dubai, UAE in January 2018, Kitopi has grown to become one of the greatest success stories in the cloud kitchen and food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the world’s largest technology-focused investment fund, Softbank Group Corp’s Vision Fund 2. This investment catapulted Kitopi to the prestigious Unicorn status, making it the fastest Unicorn to have emerged from the MENA region.

As a leading food-tech business, Kitopi’s growth has been largely fueled by its innovative and scalable software solutions. Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite of applications that optimizes cloud kitchen operations in real-time. As part of its growth roadmap, technological innovation, data science,  artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry as we know it today.

With over 4,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar, and runs its engineering hub in Krakow, Poland, its robotics hub in Denmark, and its global customer experience center in Dubai, UAE.

At Kitopi, we are committed to empowering our business and product teams with robust analytical capabilities, enabling data-driven decision-making and fostering innovation. Collaborating closely with our product squads, we aim to harness data-powered products to drive growth and enhance operational efficiency.  

With a diverse suite of brands tailored to our customers' unique taste preferences, considerable thought and effort are invested in crafting and curating our brands and menus for maximum appeal. As a Senior Data Analyst at Kitopi, you'll play a crucial role in leveraging data to drive strategic decision-making and deliver impactful insights. Your expertise will be instrumental in expanding brand reach, optimizing customer acquisition and retention, and maximizing growth and engagement.  

What You'll Do:

• In brief:

• Utilize advanced statistical techniques to analyze data and provide recommendations for informed decision-making within the Brand & Growth vertical.

• Collaborate with the data engineering team to enhance data resources, ensuring accuracy, completeness, and quality. Explore new data opportunities to support strategic initiatives.

• Work with business and product teams to develop brand and marketing strategies informed by data insights. Identify growth opportunities, optimize menu and product performance, and execute impactful marketing campaigns. Evaluate campaign performance, track key metrics, and provide actionable suggestions to enhance brand awareness, customer engagement, and retention.

• In detail:

• Serve as a trusted advisor, guiding stakeholders on viable analytical approaches and their potential impacts. Collaborate closely with teams to understand their needs and translate them into clear analytical problem statements that align with organizational goals.

• Employ critical thinking and advanced analytical skills to craft hypotheses addressing business challenges. Evaluate and prioritize hypotheses based on available resources and potential impact.

• Work collaboratively with cross-functional teams to gain context for effective problem-solving. Engage in active discussions to identify opportunities and develop data-driven solutions aligned with organizational objectives.

• Collaborate with product development teams to ensure accurate data tracking and instrumentation. Implement data collection strategies to maintain data integrity.

• Apply advanced statistical analysis techniques to derive insights and evaluate options. Utilize predictive modeling to identify trends and assess initiative impacts through ROI analysis.

• Develop frameworks for measuring initiative success and communicating findings effectively to technical and non-technical audiences using data visualization tools.

• Analyze complex datasets to extract actionable insights, understanding customer behavior and market trends.

• Document projects, data sources, and analyses thoroughly, contributing to knowledge sharing and maintaining data governance standards.

What Are We Looking For:

• At Kitopi, we value alignment with our mission and principles. The successful candidate will share these values and work in accordance with them.
• Bachelor's degree in computer science, Mathematics, Statistics, Economics, or related field.
• Minimum of 5 years of experience in analytics and reporting, preferably with a focus on growth-related analytics.
• Proficiency in SQL, Python, and DBT is essential, as well as strong technical skills in data analysis, statistics, and data warehousing.
• Experience with data visualization tools such as Tableau or Power BI is required to create compelling dashboards.
• Familiarity with marketing concepts and A/B testing methodologies is necessary for optimizing marketing initiatives and driving data-informed decision-making.
• Candidates should possess strong attention to detail, accuracy, and critical thinking skills in data analysis and reporting.
• Excellent written and verbal communication skills are essential for effectively influencing non-technical stakeholders and collaborating with technical teammates.
• Demonstrated ability to collaborate with cross-functional teams, manage multiple priorities, and adapt to a fast-paced environment is crucial.
• A continuous learning mindset and passion for staying updated on the latest trends and best practices in reporting and analytics are desired qualities.
• Successful candidates will bring technical skills, problem-solving abilities, creativity, and the capacity to work effectively with colleagues from diverse backgrounds.

Technologies we use:

• Data Warehouse / Big Data: Snowflake, ADL (Azure Data Lake), and Postgres
• Reporting: Power BI
• Data Pipelines: Kafka, Python, SQL, Airflow, Airbyte, and DBT
• ML Ops: Amazon SageMaker
• Platform: AWS (Amazon Web Services) and Azure
• Repository: GitHub
• Analysis: SQL, Python, and Excel
• Presentation: Power BI, MS Excel, and MS Power Point
• Documentation: Confluence
• Sprints and Backlog: Jira

Perks & Benefits:

• Expanded tech stack
• ESOP - Employee Stock Option Plan
• You choose a form of employment (26 paid days off on B2B)
• Additional paid days off for volunteer activities
• U-Day - time for medical check-ups, examinations, or diagnosis
• Top-notch equipment: high-end MacBook Pro + additional accessories
• Support for your development: 2 000 PLN growth annual budget available to every employee, internal initiatives: webinars/workshops, knowledge sharing sessions internal conferences (Kitopi Academy)
• Mentoring program
• Freedom Day - time for things you are passionate about
• Free English classes
• Worksmile benefit platform (private medical healthcare, Multisport card, vouchers, etc.)
• Life insurance
• Wellbeing program (psychological care, physical health, and socializing activities)
• Referral bonus
• Great office with fruit & snacks, social budget for every team & awaydays, and more!