Sakina Elbarmaki

Sakina Elbarmaki is an experienced professional in customer experience and contact center operations, currently serving as the Contact Center Customer Experience Manager at Kitopi since March 2021, where leadership of a team of 30 Cx Executives and support of Customer Experience, CRM, and Social Media Teams take place. Prior experience includes managing operations at REEF for two years, overseeing a team of 40 employees and more than 25 Satellite Kitchens across UAE and KSA. Additionally, Sakina held various roles at Emirates from 2013 to 2019, starting as a Senior Customer Service Consultant and progressing to a Contact Center Team Leader. Earlier career experiences encompass working at Fairmont Hotels & Resorts as Front Desk Manager and Receptionist, as well as serving as Assistant Manager for Rental Cars at Azur Evasion. Sakina holds a Bachelor's degree in English Language and Literature from Université Cadi Ayyad and a certificate in Aviation Management from the International Airlines Cabin Crew Academy.