Alex Shaw

Alex Shaw has a diverse work experience spanning different industries and roles. Starting in 2004, they worked as an Account Manager at Pacific Retail Finance, handling customer service, sales, and achieving KPIs. In 2006, they became the Customer Service Manager at Demon Drinks Ltd. From 2008 to 2009, they were an Account Manager at Sherborne Packaging Ltd. They then transitioned into the insurance industry, working at Sovereign as a Customer Service Representative, Contact Centre Team Manager, Operations Manager, and Senior Manager across various periods between 2009 and 2018. In 2018, they joined AIA NZ as a Customer Integration Lead until 2020. Following that, they moved to Tower Insurance, where they held positions as National Customer Delivery Manager - Claims and Head of Claims Operations. Most recently, in 2022, they joined Kiwibank as the Head of Customer Engagement, working remotely.

Alex Shaw attended Westlake Girls school from an unspecified period until 1998. No degree or field of study information is provided. In April 2018, Alex obtained the Certified ScrumMaster® (CSM®) certification from the Scrum Alliance.