Emily Blackshaw

Emily Blackshaw has extensive experience in business development and operational excellence, currently serving as the Business Development Operations Lead at Klarna since June 2014, where responsibilities include ensuring smooth operations for the H&M Group across various customer service, fraud, payments, and dispute areas. Previous roles at Klarna included Merchant Success Nordics and Merchant Support UK, focusing on optimizing merchant education and support. Emily's background also includes customer service at The English Bookshop Stockholm and a range of event management roles with the NSW Department of Trade & Investment, further complemented by educational qualifications in fashion illustration, earth sciences, and fitness training.