Nikta Soleymani

Nikta Soleymani has diverse work experience in the fields of content management, operations, and language teaching. Currently, they are working at Klarna as the Global Content Management Team Lead for Customer Service Operations, where they lead a team of content writers and focuses on improving customer service through post-contact content. Prior to this, they worked as the Senior Business Operations Content Specialist at Klarna.

Before joining Klarna, Nikta held positions at Foot Locker EMEA, where they created the role of Product Enrichment Coordinator and optimized internal processes related to content enrichment. Nikta also served as a Copywriter (Lead) and managed a team of writers for product descriptions.

In 2019, Nikta worked at Nike as a Digital Content Writer for Customer Service, where they researched, created, and edited content for various digital platforms. Previously, they worked at Headsprung Group as a Content Creator & Copywriter, where they maintained content on clients' websites and managed social media platforms.

Nikta's early work experience includes transcription work for ESL listening material at KheiliSabz and working as a private ESL tutor. Nikta also worked as an English Language Teacher (EFL) at Safir Language Academy and Goldis Language Institute.

Overall, Nikta's work experience showcases their expertise in content management, operations, and language teaching, with a focus on improving customer service and enhancing overall business performance.

Nikta Soleymani's education history begins with obtaining a Bachelor of Arts degree in English Language and Literature from IAUCTB, which was completed between the years 2012 and 2016. Following this, Nikta pursued a Master of Arts degree in Literary Studies with a specialization in English Literature in a Visual Culture at Vrije Universiteit Amsterdam (VU Amsterdam) starting in 2017, with no specified end year.

In addition to their academic achievements, Nikta has also obtained several certifications. In July 2021, they completed Agile Scrum Training at the Master of Project Academy. In July 2020, they acquired The Fundamentals of Digital Marketing certification from the Google Digital Academy (Skillshop). Prior to that, in August 2019, Nikta received a certification in Consumer Relationship Management from Nike. In March 2019, they also obtained a certification in Content Management Systems Architecture from Nike. Lastly, in September 2015, Nikta completed a Teacher Training Course at Safir Language Academy.