Zoraiz Elahi

Zoraiz Elahi is an experienced professional currently serving as a Project Manager for the Kaizen Interface at Klarna since November 2020, focusing on optimizing the dispute process to enhance customer experience. Zoraiz has progressively advanced within Klarna, starting as a Service Delivery Specialist and moving on to roles including Operational Expert and Business Operations Associate, emphasizing team support and management in dispute resolution. Prior experience includes positions as Assistant Store Manager and Wholesale Sales Specialist at Casa del Móvil, as well as internships in marketing and web development. Zoraiz holds IGCSEs from Hasting's School Madrid and A-Levels from The A-Team Academy in Physics, Geography, and Mathematics.