Head Of Operations

About Klasha

Klasha is a technology company that builds cross-border commerce solutions for Africa. Klasha Business enables international merchants to accept payments from Africa using African payment methods and currencies, with payouts in hard currencies. B2B African merchants can also send money cross-border to different parts of the world in G20 and hard currencies. Klasha Personal allows consumers in Africa to shop and spend cross-border internationally through an app using African payment methods and currencies.

Our vision is to empower African consumers with seamless access to the products they desire, irrespective of their location, by conducting transactions in African currencies and payment methods.

About the Role

As the Business Operations Lead at Klasha, you will be a driving force behind our daily operations, ensuring they run smoothly and efficiently. This role is dynamic and multifaceted, requiring a proactive approach to foster positive change across the organisation. You'll have the unique opportunity to take ownership of various aspects, wear multiple hats, and embrace a bias toward action, all while working on long-term strategic initiatives and immediate operational enhancements. You will most likely exhibit the ability to be a natural influencer and dot connector, capable of untangling and simplifying complex matters into actionable and defensible actions. 

Key Responsibilities:

• Process ownership: Take charge of end-to-end process ownership, ensuring operational efficiency and effectiveness across various departments and functions across the business.

• Function building: Establish and lead new functions within the organisation, fostering cross-functional collaboration and driving continuous improvement.

• New territory opening: Strategically identify and assess opportunities for expanding into new territories, overseeing market entry strategies, and executing expansion efforts.

• Partnerships: Cultivate strategic partnerships and alliances to support Klasha's growth and market penetration.

• Investor-facing elements: Act as a key point of contact for investors and lawyers, providing them with insightful operational updates and information.

• Operationalisation and automation: Lead initiatives to operationalise and automate workflows, reducing manual effort and enhancing productivity.

• OKR and KPI cascading: Develop and implement an OKR framework and ensure it is cascaded throughout the organisation, setting clear objectives and key results for each team and individual.

• Robust reporting: Build robust reporting processes, leveraging data analytics tools and methodologies, to provide real-time insights into team performance and KPI tracking.

• Strategic planning: Contribute to the development of strategic plans and objectives, aligning them with the company's mission and vision.

• Cross-functional collaboration: Collaborate closely with cross-functional teams, including product development, sales, marketing, and customer success, to identify operational needs and opportunities for improvement.

• Data analysis: Utilise data analysis techniques to extract insights, identify areas for enhancement, and make data-driven decisions.

• Team leadership: Build and lead a high-performing operations team, providing guidance, mentorship, and training to team members.

• Budgeting and finance: Looking at the company’s P&L alongside the finance and c-suite, optimising opex, making recommendations where needed and analysis MoM spend to optimise for growth.

• Stakeholder management: Act as the point of contact for banks, lawyers and government bodies and set up strategic partnerships with these bodies as required.

• Reconciliation and payment operations: lead a team tasked with reconciling, implement processes

Reportees:

• Reconciliation and payment operations team

• Talent team

• Customer care team

• Legal and compliance team

Qualifications:

• 5+ years of experience in a senior operations leadership role, preferably within the technology or fintech industry.

• Proven track record of successfully building and scaling operations, including process optimisation and automation.

• Strong analytical skills, with the ability to process complex data and draw meaningful conclusions.

• Exceptional leadership and team management capabilities.

• Outstanding communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.

• Strategic mindset, with the ability to align operational efforts with broader organisational goals.

• Bachelor's degree in a relevant field; advanced degree preferred.

• Must be an excel and metabase whiz

Benefits:

Klasha places a high value on the well-being and development of its team members. Our comprehensive benefits package includes:

• Access to cutting-edge technology and resources necessary for the role

• Private health insurance

• Generous stock option plan

• Membership to a mental health wellness program

• Flexible working conditions, including a hybrid remote and office model

• Access to Klasha Sessions, offering development training courses

• Paid birthday day off

• Team-building event

• Paid parental leave