Klaus
Kadri Nellis is the Head of People and Culture at Klaus, a customer service quality management platform, since November 2020. Prior experience includes co-founding Estonia Experience, which offers immersive experiences in Estonia's advanced digital society, from December 2017 to February 2022. Kadri also worked as a Recruiter at Wise, facilitating international financial solutions, and as a Technical Recruiter at Jobbatical, promoting global job opportunities. Early career roles at Elisa Eesti AS included Sales Consultant and Sales Representative, focusing on B2B and B2C sales. Kadri holds a Bachelor of Arts in Education with a specialization in Adult Education from Tallinn University, completed in 2017.
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Klaus
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Klaus is a conversation review tool that improves customer service quality by making internal feedback easy and systematic. It also integrates with your help desk, good for improving the quality of answers and onboarding new agents. They also connect to your favorite help desk solution and saves time on fumbling around with spreadsheets and comingup with the review system.The company's platform focuses on managing an efficient quality assurance process, coaching agents, and increasing customer retention. It also offers a technology that improves customer service quality by making internal feedback systematic, enabling companies to have less complicated customer interactions.Klaus is based on August 9, 2017 by Kair Käsperand Martin Kõiva in Tallinn, Estonia.
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