Kristi Perry Cox

Kristi Perry Cox is a seasoned professional in customer experience and marketing with a strong background spanning over a decade. Currently serving as Senior Manager of Customer Experience Strategy at Klaviyo since June 2023, Kristi previously held key positions at DocuSign, where responsibilities included building customer experience management functions and leading customer lifecycle management initiatives that focused on product adoption and enhancing customer journeys. Prior roles include Customer Marketing Manager at SpringCM, where Kristi established customer marketing strategies, and Marketing and Development Manager at The Lynn Sage Foundation, where significant fundraising campaigns and marketing strategies were developed. Kristi holds a Master of Social Work in Non-Profit/Public/Organizational Management from Loyola University Chicago and a Bachelor's Degree from Southeastern University.