Thorsten von Hagen

Thorsten Von Hagen currently serves as Senior IT Service Manager at kloeckner.i GmbH, focusing on ITSM Platform Management and IT Service Desk Management since April 2023. Prior to this role, Thorsten held the position of IT Service Operation Manager Infrastruktur at Olympus Europa SE & Co. KG / Evident Europe GmbH from July 2020 to April 2023, where responsibilities included managing IT Service Operations, enhancing Service Desk performance, and overseeing various IT Infrastructure projects. From February 2019 to July 2020, Thorsten worked as Process Manager for Change & Release Management at tesa SE, handling Service Catalog and Service Asset Configuration Management. Earlier experience includes roles at Nexinto GmbH as Project Manager/Service Manager and at Plusserver GmbH as Service Delivery Manager IT, focusing on ITIL-based service management, project management, and consulting in the IT sector.