Xiang Ni Liew

Xiang Ni Liew has a diverse work experience in the hospitality industry. They started their career as a Room Attendant at Mandarin Oriental Hotel Group in 2017, ensuring cleanliness and guest satisfaction. They then worked as a Food and Beverage Assistant at Hyatt Regency Birmingham in 2018, where they focused on order management and maintaining a clean working environment. In 2019, Xiang Ni Liew joined Hilton London Gatwick Airport as a Front Office Assistant, taking on various roles including switchboard, receptionist, and team leader. They received recognition for their excellent customer service and ability to handle pressure. In 2020, they worked as a Front Desk Receptionist at Hilton Birmingham Metropole, providing a positive experience for guests through efficient check-in/out processes and fulfilling their requests. Xiang Ni Liew then transitioned to customer service roles, working as a Customer Service Advisor at Concentrix in 2021 and as a Customer Service Executive at Shangri-La Group CEPT from 2021 to 2023. In both positions, they focused on ensuring customer satisfaction and resolving inquiries. Currently, they are a Customer Experience Team Lead at Klook, where they lead and motivate a diverse team to provide efficient and accurate global customer support. They handle escalations and collaborate with various departments to improve customer experience. Xiang Ni Liew also prepares reports and contributes to the development of processes and guidelines.

Xiang Ni Liew attended Reliance College from 2015 to 2017, where they earned a diploma in hospitality and tourism management. From 2018 to 2020, Xiang Ni Liew attended University College Birmingham, but did not earn a degree or specialize in any field of study.