Wes Powell is currently the Senior Vice President Customer Service at KnitWell Group, where he leads customer service operations for multiple brands. Prior to this role, Wes held various positions in customer service management at Talbots, 1800flowers.com, and Sears Holdings. Wes has a strong background in leading call center operations, managing teams, and achieving financial goals. Wes holds a Master's Certificate in Project Management from The George Washington University School of Business, a B.B.A. in Marketing from Boise State University, and an A.A. in Management and Marketing from the College of Southern Idaho.
February, 2024 - present
August, 2023
Senior Vice President, Customer Services & Operations at Singapore Airlines
Senior Vice President, Customer Services at BriteCore
Senior Vice President Customer Service at Acumera
Senior Vice President - Customer Service Division at Erie Insurance
Senior Vice President, Customer Service, Marketing, Communications at Washington Metropolitan Area Transit Authority