Amit B. possesses extensive experience in operations and customer success management, currently serving as Sr. Manager at Knowlarity Communications since September 2018, with a focus on customer onboarding. Prior to this role, Amit held multiple positions at Knowlarity - Cloud Communications, including Customer Success Manager, where leadership of a team for Small and Medium Business accounts was a key responsibility. Previous roles include Assistant Operations Manager at iEnergizer, where support for a major e-commerce brand involved comprehensive customer service and operations management. Amit also has experience from earlier positions at Q2AMedia and iEnergizer, developing skills in client management, quality control, and team building. Additional early career experiences as a freelancer and crew member in fast food outlets provided foundational skills in customer service and operations. Education includes an MBA in Operations and a DBA from the National Institute of Management in New Delhi.
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