Amy Cross

Amy Cross is a seasoned professional in content management and communications, currently serving as Senior Content Manager at Koalafi since January 2024, where responsibilities include leading content and training strategies for customer service teams and launching the company's first unified knowledge platform. Previously, at Navy Federal Credit Union, Amy held the position of Lead Writer and Editor, directing brand storytelling and content strategy. Other notable roles include Senior Project Team Lead at Unboxed Technology, Communications Manager at HITT Contracting Inc., and various communications positions at the City of Falls Church, Serco - North America, Cassidy Turley, and The Roberts Group. Amy holds a B.A. in English and Communications from Virginia Tech.