Njeri Kershaw

Njeri Kershaw possesses extensive experience in management and operations, with a focus on client relations and guest services. Currently serving as Director of Merchant Success at Koalafi since July 2017, Njeri has held multiple roles within the company, including Senior Operations Manager, Onboarding Manager, Dealer Trainer, Collections Manager, and Customer Service Representative. Previous roles at Crestline Hotels & Resorts and Fairfield Inn & Suites by Marriott include Gallery Operations Manager and Assistant General Manager, respectively, showcasing a progressive trajectory in hotel management and operational expertise. Early career highlights include serving as Administrative Manager at ULTA Beauty, overseeing administrative services and marketing initiatives. Njeri holds a Master of Science in Sociology from Virginia Tech and a Bachelor of Arts in Sociology and Legal Studies from the University of Massachusetts Amherst.