David Fitts

David Fitts is a Senior Technician and Lead Trainer at Kodak Alaris since October 2018, responsible for composing technical Knowledge articles and developing how-to guides for Technical Response Center agents assisting retail customers. Previously, Fitts worked as a Technical Response Center Agent from October 2018 to August 2021, initially through Adecco, before being permanently hired. Prior experience includes serving as a Reader/Evaluator at Measurement Incorporated, where strict guidelines were followed to evaluate K-12 students' standardized testing responses, and as a Freelance Writer for Real Times Media, contributing to annual print publications by developing engaging content. Fitts holds a BA in English, graduating Summa Cum Laude, and a BA in Mass Communication, graduating Cum Laude, both from North Carolina Central University.