Dena Escobedo

Executive Vice President, Customer Experience at Kognitiv Corporation

Dena Escobedo has an extensive work experience spanning over several companies. Dena recently worked at Kognitiv Corporation as a Senior Vice President, Global Customer Experience from March 2023. Prior to that, they held the position of Senior Vice President, Global Account Management at Cendyn from June 2021 to March 2023. At Cendyn, they built and implemented the global account management team framework and was responsible for a customer base representing significant recurring and non-recurring revenue.

Before their tenure at Cendyn, Dena worked as the Director of Global Program Management at Carlson Wagonlit Travel from January 2019 to June 2021. Dena set customer-focused objectives for a 75-person team and evaluated internal and third-party solutions for customer value. Additionally, they ensured contract compliance during a period of decreased business travel.

Prior to that, Dena held various roles at Amadeus IT Group, including Head of Account Management, Director of Client Relationships, and Senior Manager of Business Development e-Commerce. Dena had primary responsibility for profitability and growth in the respective markets and managed teams for developing strategies and solutions.

Earlier in their career, Dena worked at Rosenbluth International as an Account Manager for US Operations and Latin America, and at Rotary International as the Corporate Travel Manager.

Dena Escobedo earned a BA in International Relations and Spanish from Bradley University from 1991 to 1995. Dena then attended Georgetown University in 1995, where they obtained a Graduate degree in the Engalitcheff Institute, specializing in Comparative Political and Economic Systems. Dena Escobedo has also obtained several additional certifications, including "Becoming a Thought Leader" from LinkedIn in 2019, "XAP - Xcelerated Action Program" from UMass Boston College of Management in 2018, and "Leadership Development Program" from the Center for Creative Leadership in 2010.

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