IA

Ilkay Arslan

Customer Success Specialist at Kolay

Ilkay Arslan has worked in various roles and companies throughout their career. Ilkay started as an intern at Solimpeks Solar Corp in 2015, where they gained initial experience in the industry. In 2016, Arslan interned at Enerjisa, where they focused on studying the AutoCAD program and determining the placement of underground electric lines.

In 2018, Arslan joined GESTURK as a Project Process Engineer. In this role, they managed the entire process of solar power plant projects, from pre-sale to plant construction. This involved gathering systems requirements, addressing customer needs, and handling formal paperwork. Arslan also prepared technical documents for customer presentations and ensured compliance with renewable energy regulations. Ilkay 'stenure at GESTURK ended in 2021.

After GESTURK, Arslan joined inavitas as a Sr. Customer Success Engineer in 2021. In this position, they were responsible for various activities, including managing the onboarding process, designing and customizing dashboards, explaining interface usage to customers, and prioritizing bug fixes and feature requests. Arslan also focused on developing and expanding customer portfolios. Ilkay 'srole at inavitas ended in 2023.

Most recently, Arslan joined Kolay in 2023 as a Customer Success Specialist, although detailed information about their responsibilities in this role is not provided.

Overall, Arslan has gained experience in various aspects of the renewable energy industry, focusing on project management, customer success, and technical expertise.

Ilkay Arslan completed a Bachelor's degree in Energy Systems Engineering from Okan University, where they studied from 2012 to 2017. They later pursued a Master's degree in Energy Technology at Ege University from 2020 to 2022. In addition to their formal education, Ilkay also obtained various certifications in the energy field. These include an Energy Reading certification from Türkiye Enerji Stratejileri ve Politikaları Araştırma Merkezi (TESPAM) in February 2021, a Photovoltaic Power Personnel Certificate from DESEM in December 2017, and an Energy Management System Education (TS EN ISO 500001) from Sigma Center Kalite ve Verimlilik Danışmanlığı in July 2017.

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Timeline

  • Customer Success Specialist

    January, 2023 - present