Vaishali Dialani

Vaishali Dialani is a seasoned professional in customer experience strategy and communications. Currently serving as a Senior Customer Experience Strategist at Konabos since September 2022, Vaishali previously held the position of Head of Customer Experience at NOW Money, where initiatives focused on voice of customer, CX strategy, and human-centric design. Active in the Customer Experience Professionals Association since July 2021, Vaishali's earlier roles include CRM Officer at Birmingham City University and various marketing positions, contributing to lead generation and partnership management. Vaishali holds an International MBA from Birmingham City University and a Bachelor of Business Administration from Heriot-Watt University, specializing in marketing and communications.