Jared Atwater

Jared Atwater has a diverse work experience spanning several companies. Starting in 2009, they worked for EBSCO Information Services, where they served in various roles such as International Customer Account Specialist, Requirements Analyst, Expert Services Specialist, and Discovery Solutions Specialist. In these positions, they provided support for EBSCO's SaaS suite of products, conducted trainings for new support representatives and customers, and advocated for customers' concerns and suggested enhancements.

In 2018, Jared joined Aries Systems Corporation as a Client Services Account Coordinator, where they managed client accounts and ensured customer satisfaction. Jared then moved on to Kronos Incorporated in 2019, working as a Technical Support Specialist. During their time there, they assisted customers with inquiries related to the Workforce Ready system and utilized remote access tools for troubleshooting.

In the same year, Jared joined Koncert (formerly ConnectLeader) as a Customer Success Manager. In this role, they held customer success meetings with management to provide insights on user performance, conducted training sessions, and participated in sales roundtable calls to receive feedback and provide best practices.

Overall, Jared's work experience demonstrates their expertise in customer support, account management, and training, with a focus on delivering excellent customer service and ensuring customer satisfaction.

Jared Atwater's education history begins in 1995 when they attended Triton Regional High School. Jared completed their high school education there in 1999. In 2000, they enrolled at Salem State University, where they pursued a Bachelor's Degree in Graphic Design. Jared successfully completed their degree in 2005.

In terms of additional certifications, Jared obtained the "Excel: PivotTables for Beginners" certification from LinkedIn in June 2022. Jared also received several certifications from Trailhead by Salesforce, including the "Call Center Integration Badge," "Contact Center Transformation Badge," "Customize an Org to Support a New Business Unit," "Data Modeling," "Data Security," "Desk.com Basics," "Knowledge Basics for Lightning Experience," "Omni-Channel Basics," "Salesforce Platform Basics," "Salesforce User Basics," "Service Cloud Essential Basics Badge," "Service Cloud Essentials Features Badge," "Service Cloud Platform Efficiency Badge," "Service Cloud for Salesforce Classic," "Service Console Customization Badge," and "Trailhead Playground Management Badge."

It should be noted that the exact months and years of obtaining these certifications are not provided, except for the "Excel: PivotTables for Beginners" certification in June 2022.