Wojtek Pasierowski is the Head of Customer Service at KONE, where they drive operational excellence across 16 countries in Eastern Europe. With a strong focus on digital transformation, Wojtek has successfully reduced response times by 20% through automation and has enhanced customer satisfaction by implementing innovative service processes. Previously, they served in various leadership roles, including Customer Service Manager and Director of Customer Service at PKO Bank Polski, where they led teams to exceed KPI targets and designed effective CRM systems. Wojtek holds a Master of Science in Economy from the University of Gdansk.
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