Konecta
Juan Carlos Baltazar Hernández is a highly experienced professional in the field of process management and quality assurance. With a background in Industrial Engineering, Juan Carlos has held roles such as Process Manager, Standards and Guidelines Manager, and Quality Consultant in various companies where Juan Carlos was responsible for implementing and maintaining integrated management systems based on international standards such as ISO 9001 and ISO 27001. Throughout their career, Juan Carlos has demonstrated a strong commitment to continuous improvement and excellence in quality management practices.
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Konecta
Konecta is a leading innovative global service provider in customer management business process outsourcing, with 130,000 passionate employees working in 30 languages across 4 continents and 25 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of approximately €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.