Richard Nzenwa

Richard Nzenwa has extensive experience in process optimization, customer experience, and business operations, currently serving as the Lead for Process Optimization, Reporting, and Customer Experience at Konga Online Shopping Ltd since March 2014. Previous roles include Business Operation Analyst for Kongapay, Senior Analyst in Dispute Resolution, and Customer Support Analyst, where responsibilities encompassed customer engagement, issue resolution, and service fulfillment. Prior to Konga, Richard worked as a Marketing Officer at Vega Foods Limited and as a Contract Supervisor at Nigerian Breweries Plc, focusing on market surveys and logistics oversight. Richard holds a Higher National Diploma in Computer Science from the Federal Polytechnic Nekede, Owerri, Nigeria, graduated between 2009 and 2011.