Koniag Government Services
Kevin Booker is an experienced operations manager with a focus on call center management and customer service. Currently serving as the Operations Manager for Ask USDA at Koniag Government Services since September 2020, Kevin oversees day-to-day operations of the omnichannel contact center, ensuring effective staffing, training, and performance monitoring. Previous roles include Customer Service Call Center Operations Manager at Fiserv and Customer Care Operational Manager at ACI Worldwide, where Kevin managed team development, quality control, and process improvements. With a background in workforce management at Online Resources and supervisory roles at Simply Wireless and J.Crew, Kevin has cultivated skills in recruitment, analytics, and operational excellence. A graduate of the University of Lynchburg with a degree in Communications, Kevin combines industry expertise with a commitment to delivering superior customer experiences.
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Koniag Government Services
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Koniag Government Services (KGS) supports the values and traditions of our Native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services, and Operational Management to Federal Government Agencies. We apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and Native communities. Through our wholly-owned subsidiary companies, including SBA Certified 8(a) and HUBZone companies, we provide exceptional service to our Government clients with a committed focus on: Community Mission. Solution Oriented. Exceptional People. Our commitment to quality delivery is demonstrated by our independently accredited CMMI/Dev Level3, CMMI/Svc Level3, ISO 9001:2015 Quality Management System, and ISO 20001:2011 Service Management System. KGS is headquartered in Chantilly, VA with offices all over the country.