Kirsten Brandenburg

Kirsten Brandenburg is a skilled ServiceNow Platform Architect currently at Konversational since March 2025. Previously, Kirsten held the position of Director, Global Customer Practice Strategy at Highmetric from March 2016 to February 2025, where responsibility included leading architecture for customer service management and field service management implementations and orchestrating industry-specific workshops. Kirsten also has experience as a Platform Architect, Team Lead, Solution Architect, and Solution Consultant, with a track record of mentoring teams, driving strategic initiatives, and enhancing customer satisfaction through innovative process automation and technical support. Early career roles at RBC Capital Markets and Fordham University provided foundational experience in IT service management and web development. Kirsten earned a Bachelor’s Degree in Management Information Systems from Fordham Gabelli School of Business.