Priti Punjabi

Priti Punjabi currently serves as the Senior Vice President and Head of Customer Experience & Service Delivery for Wholesale Banking at Kotak Mahindra Bank, a position held since September 2022. Prior to this role, Priti Punjabi was the Senior Vice President and Head of Customer Care at Kotak Mahindra General Insurance Co. Ltd. from June 2015 to August 2022, and spent over 13 years at Kotak Mahindra Old Mutual Life Insurance in various roles, including Chief Manager for Customer Service & Grievances and Operations Controller. Priti Punjabi holds an MBA in Marketing from Indira Gandhi National Open University and a B.Com from SPB College of Commerce.