Billy Morton

Billy Morton is an experienced Operations Manager currently supporting the Client implementation team at Kraken since January 2024. Previously, Billy served as Operations Manager at Octopus Energy from December 2019 to January 2024, overseeing the complete customer process, including complaints and onboarding. An Independent Contractor for the Financial Ombudsman Service from June 2018 to March 2019, Billy adjudicated cases in the financial sector. Prior work includes roles as Customer Relations Manager at CO-OPERATIVE ENERGY LIMITED from June 2013 to June 2018, focusing on complaints and customer service improvements, and Customer Service Manager at Melville | GES from January 2012 to June 2013, managing customer service for exhibitions in the UK and Europe.