Michael Rodriguez

Michael Rodriguez has a rich work experience in various roles within the customer service and operations field. Michael started their career as a Bloomnet, Florist Services Coordinator at 1800flowers.com in October 2002 and held this position until December 2008. Michael then took on the role of Operations Supervisor from January 2009 to December 2011. After that, they served as the Manager of Florist Order Exceptions from January 2011 to December 2012, followed by the role of Manager of Vendor Relations from January 2013 to June 2013.

In June 2013, Michael joined Sleepy's, The Mattress Professionals as the Senior Manager of Customer Care Operations. In this position, they played a vital role in establishing service metrics and ensuring policy adherence. Michael resolved complex customer service issues and participated in the review process for staffing decisions. Michael also conducted interviews for new hires and provided training to employees on procedures and systems.

Most recently, Michael has been working at Kraus, USA since October 2014. Michael initially held the position of Senior Manager of Client Relations until June 2022 when they were promoted to the role of Director of Customer Service and Project Sales. Further details about this role are not provided.

From 1999 to 2001, Michael Rodriguez attended The City College of New York. However, there is no information available regarding the completion of a degree or the field of study pursued during this period.