Yanti Anggraini

Yanti Anggraini is a skilled customer service professional with extensive experience in quality assurance and customer support roles. Currently serving as a Customer Service Executive at FinAccel since September 2022, Yanti previously held the position of Quality Assurance Team Lead at OVO from August 2019 to August 2022. In this role, responsibilities included preparing data for quality assessments, monitoring feedback, conducting mystery testing, and managing a team of five QA staff members. Yanti also demonstrated expertise in analyzing customer satisfaction metrics and collaborating with clients to develop standard operating procedures. Yanti's career began as a Contact Center Agent, where initial experiences focused on resolving customer and merchant inquiries. Yanti is currently pursuing a degree in Management at Universitas Pamulang, with an educational background from SMK Negeri 1 Kota Tangerang.