Kryterion, Inc.
Customer Service · Full-time · Phoenix, United States
Overview: The Customer Support Advocate (CSA) serves as the primary operational point of contact for test center network staff, clients, and test candidates seeking support for Kryterion exam platforms. The CSA is responsible for assessing when escalation is needed and following the appropriate escalation path based on the specific issues. With strong problem-solving, communication, and support skills, the CSA ensures high levels of customer satisfaction. CSAs log issues through Salesforce™ and document troubleshooting solutions to build a knowledge base for common support needs.
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Additional Information: Due to departmental demands, flexible availability is required. Schedules may be adjusted with two weeks’ notice, potentially including mornings, mid-shifts, third shifts, weekends, and holidays.
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Kryterion, Inc.
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Kryterion, Inc. offers professional associations and businesses a flexible, affordable and easy-to-use software solution for developing and delivering exams. Our industry-leading Webassessor™ platform empowers both clients and test takers with a solution that simplifies and automates test scheduling, registration, payment, grading, reporting and item editing. More at www.KryterionOnline.com. Our solutions include: SaaS platform for item banking, exam management, candidate management, test center delivery, online proctoring, authentication, security, real-time development, psychometric services and professional services.