Toluwalase Otaiku

Toluwalase Otaiku is a skilled customer support professional with extensive experience in various customer service roles. Currently serving as a Customer Support Specialist at Kuda since January 2023, Toluwalase has achieved a remarkable 95% customer satisfaction rating through effective resolution of complaints across email, live chat, and social media. Prior experience includes a position as a Customer Service Specialist at PalmPay, where a call resolution rate of 90% was achieved, and as a Call Center Representative at Afriglobal Medicare. Earlier in the career, Toluwalase worked as a Robotics Instructor at SSNG Tech Labs, creating dynamic lesson plans for students. Toluwalase holds a Bachelor of Science in Microbiology from Mountain Top University, obtained in 2019.