Olamigoke Akomolehin

Olamigoke Akomolehin has been working in the industry since 2013. At Stanbic IBTC, they worked as a Direct Sales Executive, where they administered and ensured compliance to all sales objectives, managed selling of various products in a professional manner, and ensured optimal utilization of all sales tool and resources. At 9mobile, they worked as a Social Media Executive, Analyst Contact Center Operations, Outbound Sales Representative, Customer Experience Personnel, and Quality Assurance Tester. In the role of Customer Experience Personnel, they tracked customer experiences across online and offline channels, devices, and touchpoints, identified customer needs and took proactive steps to maintain positive experiences, and aligned customer experience strategies with marketing initiatives. As Quality Assurance Tester, they performed product tests, evaluated after-sales and support services, and facilitated improvements. In 2021, they joined Nomba as a Product Operations Associate, where they built and iterated on systems that inform the product team of key user issues and saw through their resolutions, proactively identified and resolved issues relating to assigned products, and created accountability systems that better track and circulate the status of feature development to inform internal teams.

Olamigoke Akomolehin completed a Bachelor of Science in Physics Electronics from Adekunle Ajasin University, Akungba Akoko, Ondo State. Additionally, they have obtained several certifications from LinkedIn in 2021, including Become a Customer Service Specialist, Creating Positive Conversations with Challenging Customers, Customer Service: Call Control Strategies, Customer Service: Handling Abusive Customers, De-Escalating Intense Situations, Customer Service: Problem Solving and Troubleshooting, Customer Service: Serving Customers Through Chat and Text, Building Rapport with Customers, and Customer Service Foundations.