Field Service Manager

KPI Field Service Managers are critical to the support and care of our customers. The Field Service Manager is a working manager and trainer, responsible for up to 8 Field Service Technicians of varying levels. In addition to that they are responsible for:

Schedule compliance for PM contracts, Customer management for arranging site visits, some estimating with the LTS sales team, reporting for completed work orders with customers, reporting weekly status of region to the Field Service Director, technician training, career progression management, updating the CMMS used for the reporting with the CMMS Administrator, creating a working rotational schedule that supports their team’s work life balance and training needs.

The Field Service Manager also works with the Customer Service and Parts departments to ensure all customer needs are met.

The ideal candidate will have 5+ years as a Senior Field Support leader. 10+ years electrical and mechanical work experience with drawings, system integrations, new technology planning, training, and implementation. Experience in manufacturing, assembly, LGVs, AMRs, or material handling are a plus.

Essential Job Accountabilities

• Maintain a quarterly schedule for all technicians.
• Implement training requirements for safety, job function, and career progression for all technicians based on departmental requirements.
• Manage budgeting for all field work, training, and manning required of team.
• Approval and revision of expense reporting, time reporting, and monthly team budget analysis.
• Maintain Key Performance Indicators required by Director of Field Services for the LTS organization.
• Complete Weekly and Monthly reporting to Field Services Director based on those metrics.
• Assist customers (internal and external) with part orders, consumables, repair and return of defective parts, spare parts lists, and requests for information.