Laurent Kraffmuller

Laurent Kraffmuller currently serves as the Managing Director of Contract Logistics France at Kuehne+Nagel, overseeing a substantial operation with a turnover of €500 million, 5,500 employees, and over 45 logistics sites. Since 2010, Laurent has focused on challenges such as client retention, growth re-ignition, and enhancing employee engagement. Key achievements include implementing a customer-centric program that significantly improved Net Promoter Scores, securing high-value customer contracts, and driving a strategic pivot towards growth markets. Laurent has also championed profitability through a strategic overhaul and Lean Six Sigma initiatives. Prior to this role, Laurent held various leadership positions in business development, operations, and consulting across notable companies, complemented by an extensive educational background in IT management, strategy, and finance.