Dorosthy Teng

Dorosthy Teng has over two decades of experience in customer service delivery and operations within the travel industry. Currently serving as Head of Customer Service Delivery at Kuoni Tumlare and Head of Customer Service Delivery for Europe Inbound Operations at Kuoni Group Travel Experts since 2017, Dorosthy oversees a team of 90 staff and manages a budget of £4M, focusing on integrating diverse business cultures and implementing KPI dashboards. Previously, Dorosthy held multiple managerial roles at Kuoni and GTA, where responsibilities included leading customer service activities, managing 24/7 emergency support, and enhancing service delivery across EMEA. Dorosthy began the career at Network Europa Travel LTD, focusing on operations and customer care. Educational background includes a BA in Hotel Management from Thames Valley University, London.