Ing. Mathapelo (Lugi Thapi) Ofori is an experienced professional currently serving as a Service Coordinator at Kyndryl since July 2021. Prior roles include Business Development & Campaign Coordinator at Smartlook, Process Manager at KBC Bank & Verzekering, and Process Specialist at Infosys, where responsibilities included data-driven insights and process optimization. Ing. Ofori's career began with internships and entry-level positions, including Market Research Intern at TBM Evolution Group and Competitive Intelligence Analyst at Standard Bank Group. Academic qualifications include a Master's degree in Business Management & Economics from Masaryk University Brno and a Bachelor of Commerce in Management Information Systems from the University of Johannesburg, complemented by various certifications and learnerships in business administration and technology.