Rafael Gonzalez

Rafael Gonzalez possesses extensive experience in technical support and customer service, currently serving as Lead Technical Support at Kyocera Document Solutions West since March 2021. Previously, Rafael worked as a Field Service Technician at KYOCERA Document Solutions America, Inc. from December 2014 to March 2021, where responsibilities included servicing, maintaining, installing, and networking Kyocera printers and MFPs while delivering excellent customer service. Earlier roles included Customer Service Engineer at image source usa from January 2013 to December 2014 and Field Case Investigator at H sign up services from May 2010 to December 2013. Rafael holds an Office Machine Repair Technician Certification from Franklin Career College (2004-2005) and a high school diploma in general studies from Paramount High School (1999-2004).