Fatima Zahra El Harchi

Fatima Zahra El Harchi has a diverse work experience spanning various roles and industries. Most recently, they worked as the Deputy Director of Human Resources at La Mamounia Marrakech from April 2023. Prior to that, Fatima worked at McDonald's from 2018 to 2023, starting as a Service Culture Manager and progressing to the role of Operations Development & Service Culture Manager.

Before McDonald's, Fatima gained experience in the hospitality industry, working at Banyan Tree Hotels & Resorts as the Acting Head of HR and Learning and Compliance Manager from June 2017 to December 2017. Fatima zahra also worked at Sofitel Luxury Hotels and Resorts - Sofitel Tamuda Bay Beach and Spa as the Acting Head of HR/Talents & Culture and Training & Guest Experience Manager from December 2015 to May 2017.

Fatima's earlier work experience includes roles at Hewlett Packard Enterprise as a Trainer/Pmo/BPO Accor from September 2012 to December 2015, Careers in Morocco/Realties as a Sales Manager from January 2012 to August 2012, Leonardo Da Vinci Academy as an Engineering Training Consultant/Sales Executive from September 2011 to December 2011, and Sofitel Luxury Hotels and Resorts - Marrakech Plais Impérial/Lounge & Spa as a Food & Beverage Manager Assistant from June 2011 to October 2011.

Prior to their roles in the hospitality industry, Fatima worked as a Freelance Event Manager/Logistics Manager/Public Relations/Mystery Shopper for various organizations including Hors Limite Organisation, l'Evenementiel, Extrmedia, and Shine Consulting from September 2007 to July 2011. Fatima zahra also had an internship at SMIT - Société Marocaine d'Ingénierie Touristique in 2010, focusing on Tourism Engineering and Investment with the Ministry of Tourism.

Overall, Fatima has gained valuable experience in human resources, operations management, training, sales, and event management throughout their career.

Fatima Zahra El Harchi has a diverse education history. Fatima zahra holds a Master's degree in Strategic Marketing, Sales, and Business Management from Mohammed V University in Rabat. Prior to that, they completed a Bachelor's degree in Hospitality Services Management and Administration at the Institut Supérieur International de Tourisme de Tanger - ISITT. Before obtaining their bachelor's degree, they earned an Associate's degree in Hospitality Administration/Management from the same institution.

In addition to their formal education, Fatima has also obtained several certifications. Fatima zahra received training in Agile Scrum from McD campus in February 2020. In 2016, they completed a certification in Revenue Management from Infor EasyRMS. In 2015, they were awarded the Best Trainer 2015 certification from DXC Technology Morocco. Lastly, in April 2014, they received training in Communication Efficiente from Dale Carnegie.

It is important to note that the start year for Fatima's education is not provided, so it is unclear when they began their studies at Mohammed V University in Rabat.