Max Keeler

Max Keeler is an accomplished professional with extensive experience in customer experience and operations management. Currently serving as the Director of Customer Experience at Ladder Insurance since April 2021, Max has successfully expanded the customer experience organization and implemented new management structures. Prior roles include Head of Customer Success and Support at Avochato, where Max improved revenue retention and reduced customer churn, and Customer Operations Manager at WhatsApp Inc., overseeing global vendor operations and creating a substantial outsourced customer operations program. Max's background includes managing multilingual support teams, developing operational procedures, and fostering team growth. Max holds a Bachelor of Arts degree in Political Economy and Chinese from the University of California, Berkeley.