Carmella Trodden

Carmella Trodden is an experienced telecommunications professional currently serving as the Telecommunications Manager at Beth Israel Lahey Health since June 2022. With a background at Lahey Health and Medical Center from 2006, Carmella has held roles as a Telecommunications Analyst and Telecommunications/Desktop Specialist, leading projects for telephony conversions and improving operational efficiencies. Notably, Carmella has successfully managed the transition of systems to Avaya GS Servers, designed Automated Call Distributions (ACD) that reduced abandonment rates, and provided training for end users. Prior experience includes a Technical Support Analyst role at Lincoln Financial Group, where responsibilities encompassed a significant Windows 2000 rollout and network conversion projects. Carmella holds a Bachelor's degree in Business Administration from Southern New Hampshire University, an Associate's degree in Marketing from Northeastern University, and a high school diploma in Business from Everett High School.