Martyn Oakley

Martyn Oakley has extensive experience in customer service and information technology management. As Group CIO and Customer Operations Director at Direct Wines from July 2016 to July 2024, Martyn has focused on enhancing customer experiences. Prior experience includes serving as Director of Customer Services and CIO at Anglian Water Services from April 2006 to July 2016, where Martyn achieved industry-leading customer satisfaction and effective bad debt management. Earlier roles include Strategy Director at Virgin Media (NTL), responsible for improving customer collections and operational efficiency, and General Manager at BT, where Martyn significantly boosted call centre sales revenue and customer service capabilities. Martyn holds a Bachelor of Science degree in Computer Systems Engineering from the University of Kent at Canterbury.