Laivly
Kean Ramirez has a diverse work experience that spans over several years. Kean most recently worked at Laivly as a Software Quality Assurance Engineer, starting in January 2023. Prior to that, they held the role of Software Quality Coordinator at Kamal Osman Jamjoom Group from April 2021 to December 2022. Kean also served as a Software Quality Assurance Engineer III at FilAm Software from March 2018 to April 2021. In addition, they worked as a Technical Support Specialist at Sutherland from December 2015 to March 2018. Kean's earlier experience includes a brief stint as an I.T Instructor at Tarlac School of Arts and Trade Inc. from June 2015 to October 2015.
Kean Ramirez obtained a Bachelor's degree in Bachelor of Science in Information Technology from Tarlac State University. Kean attended the university from 2011 to 2015.
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Laivly
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Laivly is part of the emerging class of CX technology that combines AI and automation with live agents to unlock the full value of human connection in customer care. By seamlessly connecting with existing contact center tools and systems (no API required), Laivly adds a powerful and intuitive artificial intelligence layer to the customer serviceagent’s desktop, empowering them to make faster decisions, speedier resolutions, smarter appeasements, and perfectly on-brand responses.Led by a team of experienced contact center veterans, Laivly grew out of the unique needs and challenges of customer service programs. Laivly works with the world’s most influential brands to improve the customer experience by focusing on the agent experience. Laivly is a privately held company based in Winnipeg, Canada. Learn more at https://www.laivly.com.