Laivly is part of the emerging class of CX technology that combines AI and automation with live agents to unlock the full value of human connection in customer care. By seamlessly connecting with existing contact center tools and systems (no API required), Laivly adds a powerful and intuitive artificial intelligence layer to the customer serviceagent’s desktop, empowering them to make faster decisions, speedier resolutions, smarter appeasements, and perfectly on-brand responses.Led by a team of experienced contact center veterans, Laivly grew out of the unique needs and challenges of customer service programs. Laivly works with the world’s most influential brands to improve the customer experience by focusing on the agent experience. Laivly is a privately held company based in Winnipeg, Canada. Learn more at https://www.laivly.com.

AI/ML

Information Technology

Software

Laivly

Jeff Fettes

Jeff Saunders

Simon Burgess

Rod Edwards

Megan Fox

Matthew Bruno

David Sheridan

Craig Shyjak

The Leadership Team at Laivly comprises senior executives responsible for steering the company's strategic direction and operational excellence. This team collaborates to align the various departments—architecture, sales & marketing, product development, creative, revenue, operations, and software engineering—towards common goals. Their mission is to drive innovation in CX technology, enhance agent and customer experiences, and ensure the company's growth and market leadership.

Leadership Team

Development Team

Product Team

Leadership Team

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Development Team

Product Team