Laivly is part of the emerging class of CX technology that combines AI and automation with live agents to unlock the full value of human connection in customer care. By seamlessly connecting with existing contact center tools and systems (no API required), Laivly adds a powerful and intuitive artificial intelligence layer to the customer serviceagent’s desktop, empowering them to make faster decisions, speedier resolutions, smarter appeasements, and perfectly on-brand responses.Led by a team of experienced contact center veterans, Laivly grew out of the unique needs and challenges of customer service programs. Laivly works with the world’s most influential brands to improve the customer experience by focusing on the agent experience. Laivly is a privately held company based in Winnipeg, Canada. Learn more at https://www.laivly.com.

AI/ML

Information Technology

Software

Laivly

Laivly's headquarters in Winnipeg, Canada

This department focuses on delivering technical implementations and solutions to meet client needs.

Technical Solutions

The Development Team at Laivly is responsible for designing, building, and maintaining the software that integrates AI and automation with live agents to enhance customer care experiences. This team of developers and lead software engineers focuses on creating powerful, intuitive tools that seamlessly connect with existing contact center systems, thereby empowering customer service agents to deliver faster, smarter, and more on-brand responses. Their work directly supports Laivly's mission to improve the agent experience and, by extension, the overall customer experience for clients.

Development Team

The Product Team at Laivly is responsible for developing and enhancing the AI and automation features that empower customer service agents. They work collaboratively to design, manage, and optimize product offerings, ensuring seamless integration with existing contact center tools. By focusing on data, machine learning, and user experience, the team aims to create innovative solutions that deliver faster decisions, quicker resolutions, and improved customer interactions.

Product Team

The Leadership Team at Laivly comprises senior executives responsible for steering the company's strategic direction and operational excellence. This team collaborates to align the various departments—architecture, sales & marketing, product development, creative, revenue, operations, and software engineering—towards common goals. Their mission is to drive innovation in CX technology, enhance agent and customer experiences, and ensure the company's growth and market leadership.

Leadership Team

This department is responsible for designing, building, and maintaining software applications and systems.

Software Development

The Software Quality Assurance team at Laivly is responsible for ensuring the reliability and performance of AI-driven customer care solutions. This team meticulously tests both the automated and live-agent features, identifying and addressing bugs and issues to maintain high standards of software quality. By developing and implementing comprehensive testing strategies, the team ensures that Laivly's technology seamlessly integrates with existing contact center tools and delivers exceptional user experiences.

Software Quality Assurance

The Machine Learning Team at Laivly develops and integrates advanced AI algorithms to enhance customer service interactions. By working closely with other departments, they create models that enable live agents to deliver quicker and more accurate responses, streamline decision-making processes, and improve overall agent productivity. This team focuses on leveraging machine learning to optimize and automate various aspects of the customer care experience, ensuring seamless and efficient operations.

People (2)

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Other teams

Development Team

Product Team

Leadership Team

Software Development

Software Quality Assurance

Machine Learning Team