Jasmyne Munro

Head Of Customer Experience at Lake Macquarie City Council

Jasmyne Munro has a comprehensive work experience spanning several years. Jasmyne began their career at Nestlé in 2007, where they initially worked as an Operations Manager. Jasmyne later transitioned into the role of Business Relationship Manager, where they were responsible for managing personnel and ensuring prompt and effective consumer service. Jasmyne also played a crucial role in managing the internal client relationship between Corporate and specific Nestlé businesses.

In 2013, Jasmyne joined Lake Macquarie City Council and held various positions. Jasmyne started as a Promotions Coordinator, overseeing the marketing team and managing corporate and brand identity, website presence, and promotion of major events and festivals. Later, they took on the role of Customer Support Coordinator, where they managed the Marketing team and Customer Service Centre, focusing on enhancing customer experience and making the customer's perspective central to all interactions. Most recently, Jasmyne served as the Head of Customer Experience, leading customer engagement programs and developing innovative approaches to research, collaboration, and customer satisfaction measurement.

Overall, Jasmyne has demonstrated their expertise in customer service, marketing, and leadership throughout their work experience.

Jasmyne Munro has pursued their education in the field of Food Science and Technology. Jasmyne attended the University of Western Sydney, where they completed a degree in Food and Nutrition. Additionally, they obtained a Bachelor's Degree in Food and Nutrition and another in Food Technology from the University of Western Sydney Hawkesbury.

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Timeline

  • Head Of Customer Experience

    January, 2019 - present

  • Customer Support Coordinator

    July, 2016

  • Promotions Coordinator

    February, 2013

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